Returns & Refunds

Help Center > Returns & Refunds

  • Call 16492 to create your return request

  • Fill in the returns form you received with your order

  • Pack your Daraz parcel securely, with the product in the original undamaged manufacturer's packaging as delivered to you

  • Attach the return label that you received with your order to the top of the parcel (ensure that delivery label is covered)

  • Head to your nearest drop-off point or wait for collection by our pick-up service

  • We will send you a tracking number via SMS

Conditions for Returns

  1. Before returning a mobile / tablet, the device should be formatted and screen lock should be disabled. The iCloud account should be unlocked for Apple devices. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.