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Delivery timelines vary depending on your city and your selected product.

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We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on http://tracking.daraz.com.bd.

You can request for your order to be delivered to a different address within the same region or city before your order is shipped.

If you want to change the shipping address to a different region or city, we will have to cancel and replace the original order.

Yes, for all items delivered by Daraz you can open the Daraz packaging to check the contents inside. Keep in mind that any sealed items inside cannot be opened before accepting delivery.

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before canceling your order.

Our delivery person will contact you to confirm your exact location.

Delivery charges are the costs undertaken by Daraz and our logistics partners to bring your ordered item to your doorstep.

Estimated delivery times depend on the location of the seller. For example, a mobile phone shipping from Chittagong would have a different estimated delivery time for customers in Dhaka than a mobile phone shipping from Dhaka.

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ’shipping address’ before checking out.

Daraz delivers all across Bangladesh through its logistics partner AIGx.

Currently we do not offer this option. Your order will be shipped by AIGx if destination is Dhaka. For other cities you will receive your item via TCS or Leopards.

We accept Cash on Delivery in all cities across Bangladesh.

Orders outside Dhaka can be picked up from Leopards or TCS service centers upon request. You will be notified when your items arrive at the service center so you can come for pick up.

No need to worry. We will help you replace your order at no extra cost.

Please get in touch with us so we can make things right. You can reach our team 24/7 under [email protected] or you can call us under 16492

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