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|Cities||Daraz First||Non Daraz First|
|All other cities||5-8||5-10|
|Return Reason||Eligible Products|
|Wrong item||All items|
|Changed Mind||Fashion, Mobile Phones, Electronics, Computing|
|Damaged item||Fashion, Mobile Phones, Electronics, Computing, Books, Bulky items|
Can I return this product?
You can return this product for a refund, within 7 days after receiving your original order.
How to return this product?
You can request to return this product online (click on "Your Account" on the top left part of the screen, then go to "My Orders" & then click "Order Details").
You can also request a return by calling Customer Service at 0-961-00-961-11
What are the required conditions?
Please see below conditions for your return request to be accepted:
- product must remain sealed, except if the product is defective or damaged
- product is still in its original packaging
- product is in its original condition and unused
- product is not damaged
- product label is still attached
- product is complete
The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
What are the next steps?
Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.
Once the product retrieved, we will proceed to examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product