Easy & Fast Returns

Help Center > Easy & Fast Returns

What products can I return?

All products sold on Daraz.com.bd can be returned for free! Only custom, made to order products and imported on-order products cannot be returned.


How long do I have to return my product?

You can return your product within 7 days after delivery. No shipping charges will apply.


Conditions for a return

Condition A

  • If the product is not as you expected/not as advertised, or
  • If you don’t want the product anymore

The product must be returned unused, in original packaging and with all seals & tags intact.

Condition B

  • If the product is damaged, defective or counterfeit, or
  • If your fashion product is the wrong size

The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.


How to return a product

1. Start the Easy & Fast Return

Option 1: Go to www.daraz.com.bd/return - select your order, create your return and you’re done!

Option 2: Call us at 16492 to create your return, select the product you wish to return on the returns form that arrived with your order. Include this form in your package.

2. Pack your product

Pack your product according to the return conditions explained above.

3. Return your product

Step 1: Start the Easy & Fast Return
  1. Login to your account at www.daraz.com.bd , click "My Orders", "Orders Details" and "Return" and follow the instructions on the screen! OR
  2. Call us at 16492 to create your return, select the product you wish to return on the returns form that arrived with your order. Include this form in your package
Step 2: Pack your product
  1. Pack your product, including all tags and accessories
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time within 2 days OR
  2. If you selected a drop-off:
    Outside-Dhaka: Drop your item at any Sundarban Courier service hub, addressed to Mr.Alamgir, C/O-Daraz, Sundarban Courier Service, Kamarpara, Dhaka

4. You're done!

We will send you a tracking number via SMS after the package has been picked up or dropped off. We will immediately initiate your replacement after it passes our quality evaluation. See below for expected timelines.


How long will it take to receive my replacement?

It will take between 5 and 13 days to send you the replacement depending on your product and location.
Please refer to the product page on daraz.com.bd for further information about delivery times.


How long will it take to receive my refund?

The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:

  • Daraz Voucher: Within 2 to 3 working days
  • Bank Deposit: Within 6 to 8 working days
  • Credit Card: Within 10 to 12 working days