Return Policy

CONDITIONS

What are the conditions to return a product?

Before returning an item, please read through our Return Policy on this page, to make sure your item is eligible for return.

You have 7 calendar days after item delivery to notify us that you want to return your product.

If your item meets all the requirements, your return can be initiated by calling Customer Service at the number +880 9610096111.

Returns are easy. Simply follow the 7 steps stated below:

How much time do I have to return a product?

All items sold on Daraz.com.bd can be returned within a period of 7 days from delivery date.

Example: If I received my product on the 5th, I have until the 12th to contact Customer Service.

Customer Service agents are available at +880 9610096111, from 9:00 am – 11:00 pm, Sat-Fri.

Note: You have 7 days to call Daraz.com.bd and notify your return from the day you received your purchase. Passed this date, unfortunately we do not accept returns. We advise you to contact the manufacturer, if the product has a warranty. Click here to learn more about warranties.

What are the conditions for returning an item and what is the procedure?

If you bought a Fashion product, please refer to the requirements stated in the chart below:


FASHION OR BEAUTY
What is the reason for my complaint? What are the conditions for returning the items?

How long after delivery can I submit my claim?

What do I do? What do I get? When?
You simply want to return your item
  • Item must be in original condition
  • Item must not be used
  • Item must include all packaging and accessories and tag
  • 7 days to call Customer Service
    • Call the customer service to schedule a pick-up or drop-off at your convenience

    A full refund in the form of:

    • Voucher
    • Credit Card Reversal
    • Please allow for 14 days for replacements or refunding counting from the date of retrieval or sending through courier before contacting us.

    All If you bought General Merchandise (anything else than a Fashion Product), please refer to the requirements stated in the chart below:

    GENERAL MERCHANDISE
    What is the reason for my complaint? What are the conditions for returning the items? How long after delivery can I submit my claim? What do I do? What do I get? When?
    You changed your mind or don’t like the item
    • Seal must be intact if there is one, item in good condition
    • Item must not be used
    • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags etc.)
    • 7 days to call Customer Service
    • Call the customer service to schedule a pick-up or drop-off at your convenience

    A full refund in the form of:

    • Voucher
    • Credit Card Reversal
    • Please allow for 14 days for replacements or refunding counting from the date of retrieval or sending through courier before contacting us.
    Item is not the one ordered or is not as advertised
    Item packed is damaged
    Parts are missing in the item (does not apply for items delivered sealed)
    • Item must not be used
    • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags etc.)
    Item is defective or counterfeit
    • Item can be used but must be in condition "as new"
    • Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags etc.)

    Download new form here if you lost the one sent with the package.


    Remember to send back all items (including the free promotional items) that came with the purchase. If forgotten, the return will be invalidated.

    What are the products that I cannot return?

    The following products cannot be returned:

    1. Underwear

    2. Swimwear

    3. Skincare, Cosmetics & Perfumes

    4. Personal hygiene items such as earrings, wigs and combs

    5. Consumables such as cigars and beverages

    Is my product under warranty?

    We advise you to check our Warranty Policy here to get more information about our warranty policy.

    Contact us at [email protected] or Call +880 9610096111 if you have any questions.

    RETURNING YOUR PRODUCT & QUALITY CHECK

    How to request a return?

    Contact Customer Service at +880 9610096111 or [email protected] and our customer service team will explain you the procedure.
    Warranty Policy here

    Please be prepared to give the following pieces of information:

    1. Your order number.

    2. The reason for the return.

    3. Where and when the product should be picked-up / dropped-off

    Download new form here if you lost the one sent with the package.

    Note: For pick-ups within Dhaka, we will make several attempts to pick-up the product. However, passed 3 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.

    How do I send my product to Daraz.com.bd?

    For within Dhaka, our customer service will organise the product retrieval with you and at your convenience.

    For outside Dhaka, our customer service will give you the necessary details to send the item back to us.

    Once my product is received by Daraz.com.bd, what are the checks being done?

    Once your product is received, your product will be diagnosed by our Quality check team.

    We will make sure that your product meets all the requirements for a return as stated in our policies

    How long does the validation or invalidation of the refund take?

    This quality evaluation process may take about 2 business days. Once completed, we will send you an e-mail or call you to give you the result of the evaluation.

    If my refund is validated, how and when will I get reimbursed?

    If your payment method at the time of purchase was Cash on Delivery (COD), you have the option to request a refund via a voucher, which is a quicker way for us to process your refund. You may simply indicate this in the Return form.

    The table below shows the different options and related timelines post-validation of the return:

    Nature of Refund Time Frame after Validation
    Voucher 1-3 business days
    Credit Card Reversal 3-5 business days

    Can I request a replacement rather than a refund?

    If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on Daraz.com.bd yourself.



    If my returned product is not validated for return, how am I informed?

    If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

    Note: We will make several attempts to return the product to you. However, passed 3 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 30 days.

    I have bought an item on promotion or with a voucher. What amount will you refund me?

    For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

    For Example: If you purchased an item on sale for 1000 taka and its original value was 1500 taka, we will refund you 1000 taka


    If you purchased an item with a voucher, we will refund you the amount you paid for the item and provide you with a replacement voucher with the same value as the original voucher.

    What is a Voucher and how to use it?

    A Voucher is a ticket that has worth equal to the value of product you ordered, that you can use exclusively on Daraz.com.bd.