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Returns & Refunds

All products sold on Daraz.com.bd can be returned for free! Only custom made products and international deliveries cannot be returned

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Condition A:
  • If the product is not as you expected/not as advertised; or
  • If you don’t want the product anymore.
    The product must be returned unused, in its original packaging and with all seals & tags intact

    Condition B:
  • If the product is damaged at arrival, defective at arrival or counterfeit; or
  • If your fashion product is the wrong size.
The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.

Step 1: Start the Easy & Fast Return
  1. Option 1: Go to www.daraz.com.bd/return - create your return and you’re done!
  2. Option 2: Call us at 111-132-729 to create your return, select the product you wish to return on the returns form that arrived with your order. Include this form in your package
Step 2: Pack your product
  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply).

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You can initiate your return within 7 days of delivery. For example: If you received your order on the 5th, then have until the 12th to request a return.

You can request a refund if:

  • You cancelled a prepaid order
  • You rejected a prepaid order
  • You returned an order within Daraz’s 7-day return policy

Refunds depend primarily on your mode of payment:

Payment methodsRefund methods
Cash on DeliveryDaraz Voucher / Bank Deposit
Swipe Card on DeliveryDaraz Voucher / Bank Deposit
1Link (Bank Transfer)Daraz Voucher / Bank Deposit
Daraz VoucherDaraz Voucher
Debit/Credit CardDaraz Voucher / Return to Debit / Credit Card used
Easypaisa ShopDaraz Voucher / Bank Deposit
Easypay Mobile Account Daraz Voucher / via Easypay Mobile Account
Easypay Debit / Credit Card Daraz Voucher / Return to Debit / Credit Card used intransaction

Once your return is validated at our Warehouse the refund process begins. The time it takes for you to get your money back depends on your chosen method. Here are more details:

Refund Method Refund Time
Daraz VoucherVoucher is sent to you within 2 to 3 working day after we received your product
Bank DepositTransfer is effective on your bank account 6 to 8 working days after we received your product
Credit CardCredit card is credited 10 to 12 working days after we received your product
  • If you requested a pick up, we will send you a tracking number by SMS after the pickup has been arranged. You can then follow your return by entering the tracking number at tracking.daraz.com.bd.
  • It will take between 5 and 13 days to send you the replacement product, depending on your location.
  • Please refer to the product page on daraz.com.bd for further information about delivery time.

You can reach our team on 16492 or at [email protected][email protected].

Yes, the refunded amount would also include the shipping amount you were charged.

There are no charges for shipping a product back to Daraz.

No, you do not have to return your whole order. It is fine just to return certain products.

If your return is not cleared for refund, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Please note that we will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and will keep the product with us for a maximum of 60 days.

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under [email protected].

If you experience issues after Daraz’s return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

Please rest assure that your card will be credited within 10 to 12 working days. If this is not the case, feel free to contact us

Please rest assure that your bank account will be credited within 6 to 8 working days. If this is not the case, feel free to contact us

Our customer service team will offer the closest available substitute of the product to you. You can either accept that offer or request a full refund.

For returns within Dhaka, once your return or replacement is accepted, we’ll schedule for it to be picked up from your address. Requests received before 10am will be picked up on the same day. Requests received after 10am will be picked up on the following working day.

For returns outside these areas, you will have to drop off the item at a one of the service center of our TCS logistics partner.

We will send you a tracking number via SMS after the pickup has been arranged. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation.

Yes, any free gift must be also be returned.

It will take between 5 and 13 days to send you the replacement depending on your product and location. Please refer to the product page on daraz.com.bd for further information about delivery time.

Once your product is received we carry out the checks necessary to ensure that the returned item fulfills the required conditions. This process usually takes 1 working day. As soon as these checks are cleared we process your refunds.

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