Daraz Bills is a facility for Daraz customers to pay their utility bills on Daraz app.

No.

Currently there are no charges (service or payment processing fee) on the bill payment. Standard charges will be applicable in the future.

Currently only postpaid bills can be paid. Prepaid bill service will soon be added to the platform.

Postpaid Bills

Step 1: Click on Pay bills
Step 2: Click ‘Add New Account’
Step 3: Select the utility service (electricity, gas, water etc.)
Step 4: Select the utility company.
Step 5: Enter account number to fetch the bill details.
Step 6: Select payment methods.

Step 1: Click on Daraz Bills.
Step 2: Select your Utility type & Company.
Step 3: Enter Account Number.
Step 4: Tap Check Bill.

Account Number is an 8-15-digit number printed on your bill, which is also referred as "Account No.", "Customer No.", "Consumer No.", “Customer Code”, “Bill No.”, “গ্রাহক সংকেত নং”

Step 1: Click on Daraz Bills.
Step 2: Select your Utility type & Company.
Step 3: Enter Account Number.
Step 4: Tap Check Bill

You may have entered incorrect payment details. Please update your card details or contact your bank for further assistance. For MFS wallet payment, please make sure you are entering correct PIN for your account.

Usually, it takes 1-2 minutes after any successful payment confirmation. However, due to internet connectivity and external (ekpay/ utility providers) system’s latency it may take further couple of minutes. In all cases (success/ fail) end customer will receive notification.

No.

Your bill is paid if you have received your email invoice or if your bill order is marked as ‘delivered’ on your App.

Once the transaction fails it will automatically be refunded.

Yes. You will receive an invoice by email.

We do not reimburse for wrong bill payment. Please make sure you have entered the correct account number before making the payment.

Go on Daraz App>Account>My Orders>View All. Your payment is confirmed if your Bill order is marked as ‘Delivered’

Yes, you can pay your bill after due date with Late payment charges.

Yes, you can pay your bill after due date with Late payment charges.

1. Except DESCO and Dhaka WASA; for the rest of the utility companies- all the arrear bills (with penalty imposed by the respective utility companies) will be reflected in case any customer misses to pay bill/s.
2.For DESCO and DWASA – bill (with penalty) generation will be monthly basis only.

No, cancellation is not allowed once the payment has been made and the transaction is successful.

Yes. If you are eligible for discount voucher as well as the voucher is not expired, you can apply voucher code against your payment.

There are 3 scenarios where a voucher code typed by a user are not accepted:
- Voucher quantity has ended: This means all vouchers have been used by previous customers.
- Voucher has expired: This means that the user has typed an old voucher code which is not valid anymore.
- Voucher does not exist: This means the user has typed an incorrect voucher code.

Your bill is paid if you have received your email invoice or if your bill order is marked as ‘delivered’ on your App.

You can claim that amount from Daraz by sharing your email invoice or a screenshot of the paid bill on your App.

Currently utility bills can be paid for the following companies: