Click on the product you want to purchase. Delivery time for every product is mentioned on the top-right side of its page, as shown below:
The delivery of your order may take inside Dhaka & for outside Dhaka.
To see how long it takes to deliver any product to your city, you can find more information in the “Details” section. See below
|Inside Dhaka||2-7 days|
|Outside Dhaka||5-10 days|
These are estimated time-frames based on working days. If our team foresees a delay in order fulfillment from vendor, you shall be informed accordingly by us.
At any time you can track your order status by using the order number on the "Order Status" page, as shown below:
- When the order is shipped, you will receive an email and an SMS with a link and a tracking number to monitor the delivery status of your package.
At the time your order is confirmed, you will be communicated an estimated delivery time for your items.
Note: If your order has multiple items, you might receive the items in separate packages.
If you are in Dhaka:
- You will also receive an SMS on the day your order is being delivered, with the delivery agent’s name and phone number. If there is a payment required on delivery, you will also be reminded of this amount.
- In case we are unable to deliver your package, you will also be reminded by an SMS about our attempt to deliver your order. After 3 attempts, the order shall be cancelled.
|For Non-Bulky Items||For Bulky Items|
|Dhaka||Taka 40 fee||Subject to weight of items|
|All Other Cities||Taka 60 fee||Subject to weight of items|
In Dhaka we have delivery and pickup services through our delivery affiliate AIG Express but in all other cities, we are relying upon leading couriers to deliver the products, for which we need to cover for delivery cost.
The lighter your order weight is; the less you'll pay for shipping.
The higher the number of items in your order; the less you'll pay for shipping per item
Exact shipping fees for your order will be shown to you during the checkout process, calculated using the “Shipping Weight” of the products you have ordered.
You can see them on the website on following screen:
The prices displayed on our catalog and on the products are only for the product itself, and do not include any shipping charges (which may be applicable).
Sealed items or packages cannot be opened unless the payment is made to the Delivery Agent. The Delivery Agent shall not take the item back if the seal has been opened.
If you later find out that there is any issue with the product bought, you can request a return by calling our Customer Service (16492)
Please keep in mind that the item's condition has to conform to our Return Policy :
Orders can only be delivered to a private address (e.g. home or work address). Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants. If the payment is made with a credit/debit card, the person receiving the order at the delivery address needs to show his or her CNIC to our Delivery Agent.