If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.
If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.
Types of Warranties:
1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Daraz will not take any responsibility for the after-sale services.
2.Service warranty: Daraz will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.
Violations against warranty, including but not limited to customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update, failure to comply with product manual, and so on.
How do I claim my warranty ?
If it has been less than 7 days since delivery:
You may be able to return your product without using a warranty. Call 16492 to lodge a return request. See our Return policy for detailed information.
If it has been more than 7 days since delivery and the product has a warranty:
Please contact the service center listed on the warranty card included with your product or call Daraz and we will provide the contact for you.
If it has been more than 7 days since delivery and the product has no warranty:
Unfortunately Daraz will be unable to cover the item and you will be responsible for repairing costs.
Have additional questions? Please email us at [email protected] for more information
How can I get my product serviced?
If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details.
For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Daraz (invoice).
Where are the Service Centers?
Please refer to the manufacturer (or service center) details on the warranty card included with your product or go to you product page on Daraz.com.bd and look for warranty / service center information in the ‘description ‘ tab.
If there is no warranty card, please check the user manual or product packaging for more details.
Do I need to pay for repairs?
If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.
If your product is past the warranty duration or is physically damaged, you will be responsible for the repair cost. We suggest you to repair the product at the service center authorized by the manufacturer (the warranty center on your warranty card) for better quality services.