Returns & Refunds

  • Sign in to your Daraz Account, click on “My Account” from bottom.

  • Select the “My Order” section and click on the View all.

  • Choose the item you want to return and click on “initiate return”

  • Please select your desired refund method.

  • Fill in the Return Form along with the available return options (pickup/drop-off)

    Delivery Mode Return Modality
    Doorstep Delivery Pickup/DropOff
    Collection Point Only Drop-off

    **Selecting otherwise, might result in return cancellation

  • Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

  • Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Daraz Return Acknowledgment paper and reserve it for future reference.

  • Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
  4. While you return the item at our hub, please collect the Daraz Return Acknowlegement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.
  5. Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Return Your Product Easily with Daraz Return Policy

Are you unsatisfied with your recent Daraz purchase? Returning a product on Daraz is now hassle-free. Discover the straightforward steps on how to return in Daraz. Daraz return process ensures your shopping experience is smooth and trustworthy. Our comprehensive guide ensures you are well-informed about your rights and the procedures to follow. Whether it's a faulty gadget or a mismatched outfit, learn how to navigate the Daraz return process seamlessly. From initiating a return to tracking it, find out how to return to Daraz effortlessly. With Daraz's customer-friendly return policy, your satisfaction is our priority. Discover the simple and streamlined Daraz return process designed for a hassle-free shopping experience

Your Step-by-Step Guide on Daraz Returns

Facing issues with your recent purchase? Wondering, how do I return my item in Daraz? Discover how to return your items in Daraz with a step-by-step guide, ensuring a seamless return procedure. On this page, we break down the process into digestible steps, ensuring a hassle-free return experience. We've got you covered from initiating the return to packing the item and scheduling a pickup. Navigate through Daraz’s straightforward return protocols and ensure a smooth shopping experience every time. Your journey towards resolving any purchase issues on Daraz is just a click away.