Returns & Refunds

  • Sign in to your Daraz Account, click on “My Account” from bottom.

  • Select the “My Order” section and click on the View all.

  • Choose the item you want to return and click on “initiate return”

  • Please select your desired refund method.

  • Fill in the Return Form along with the available return options (pickup/drop-off)

    Delivery Mode Return Modality
    Doorstep Delivery Pickup/DropOff
    Collection Point Only Drop-off

    **Selecting otherwise, might result in return cancellation

  • Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

  • Head to your nearest drop-off point or wait for collection by our pick-up service. While handing over your package to Drop-Off station/ Pickup Agent, please collect the Daraz Return Acknowledgment paper and reserve it for future reference.

  • Make sure you have written your order number and return tracking number on your package at the time of drop off. You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
  4. While you return the item at our hub, please collect the Daraz Return Acknowlegement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.
  5. Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.