Returns Policy

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is "No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

DarazMall items: 14 Days; Return and refund/replacement. No questions asked.


Non-DarazMall items: 7 Days; Return and refund/replacement. No questions asked

DarazMall items: 14 Days; Return and refund/replacement. No questions asked.


Non-DarazMall items: 7 Days; Return and refund/replacement. No questions asked

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Non-returnable

DarazMall items: 14 Days; Return and refund/replacement. No questions asked.


Non-DarazMall items: 7 Days; Return and refund/replacement. No questions asked

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Non-returnable

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Non-returnable

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


* 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.


* For device-related issues after usage please contact the brand warranty provider directly (if applicable).

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Non-returnable

Non-returnable

Non-returnable

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.


For device-related issues after usage please contact the brand warranty provider directly (if applicable).

DarazMall items: 14 Days; Return and refund/replacement.


Non-DarazMall items: 7 Days; Return and refund/replacement.


Not eligible for return if the item is "No longer needed"


If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Please note that this policy does not apply to Daraz Global products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

  2. The product must include the original tags, user manual, warranty cards, freebies and accessories

  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

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